Returns & Exchanges
We want you to love every purchase. If something isn't right, we'll make it right.
How Returns Work
01
Email Us
Send your order number and reason for return to contact@reeseandbrothers.com within 30 days of delivery.
02
Receive Your Label
We'll email you a prepaid return shipping label within 1 business day.
03
Pack & Ship
Pack items securely with original tags attached and drop off at any UPS location.
04
Get Your Refund
Refunds are processed within 5–7 business days of receiving your return.
Eligible for Return
- ✓Unworn and unwashed items
- ✓Original tags still attached
- ✓Returned within 30 days of delivery
- ✓Full-price items
- ✓Defective or incorrectly shipped items (any time)
Not Eligible for Return
- ✗Sale or clearance items (final sale)
- ✗Worn, washed, or altered items
- ✗Items without original tags
- ✗Swimwear and underwear (hygiene reasons)
- ✗Gift cards
- ✗Items returned after 30 days
Exchanges
Need a different size or colour? We offer free exchanges on all full-price items within 30 days of delivery. Simply email us at contact@reeseandbrothers.com with your order number and the item you'd like to exchange for. We'll reserve the new item and send you a prepaid return label.
Refund Timeline
Once we receive and inspect your return (typically within 2 business days of delivery to our warehouse), we'll process your refund. Refunds are issued to your original payment method and typically appear within 5–7 business days, depending on your bank or card issuer. You'll receive an email confirmation when your refund is processed.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund immediately — no need to return the item.
Ready to start a return?
Email us at contact@reeseandbrothers.com and we'll take care of the rest.