Refund Policy
At Reese & Brothers, we want you to love every purchase. If something isn't right, we're here to make it right.
Returns
We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original condition with all tags attached. Final sale items, swimwear, and personalized products are not eligible for return.
To initiate a return, please contact us at hello@reeseandbrothers.com with your order number and reason for return. We will provide a prepaid return shipping label for orders within the United States.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days and credited to your original payment method. Please allow an additional 3–5 business days for your bank or card issuer to post the credit.
Shipping charges are non-refundable unless the return is the result of our error or a defective item.
Exchanges
We are happy to exchange items for a different size or color, subject to availability. Please contact us at hello@reeseandbrothers.com to arrange an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at hello@reeseandbrothers.com with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.
Shopify Collective Orders
Some products on Reese & Brothers are fulfilled directly by our supplier partners through Shopify Collective. Return and refund policies for these items may vary by supplier. Any supplier-specific policies will be clearly noted on the product page. For questions about a Collective order, please contact us and we will coordinate with the relevant supplier on your behalf.